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Legal departments are turning to virtual legal assistants (vlas) because of extreme pressure to improve efficiency and provide a responsive service to their organizations.
Intense pressure on legal departments to increase their responsiveness and efficiency is leading them to look toward automation, artificial intelligence (AI), machine learning and natural language processing, according to Gartner, Inc. In fact, Gartner predicts that ”lawbots” will handle a quarter of internal legal requests by 2023.
”While VLAs, legal chatbots, and lawbots may seem like hype, their use in legal departments can yield significant benefits,” said Zack Hutto, director in the Gartner Legal & Compliance practice. ”This will significantly disrupt the legal technology marketplace.”
Fonte: Gartner, 10 fev. 2020